Returns

What is the process for returns?

This policy applies to products purchased from the website kinggee.com/nz

Returns accepted for change of mind on goods purchased online within 30 days from date of invoice or at any time if goods are deemed faulty.

In order to return or exchange goods products must be in the same condition as originally received and include swing tags/labels.

What happens if my product is faulty?

KingGee takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. In all instances where the product may be faulty, please email our Customer Service team a picture of the fault at onlinestore@kinggee.co.nz who will advise and assist with the returns process. KingGee will ensure all costs associated with returned goods, including delivery, is at no expense to you.

How can I request a return, exchange or refund?

You can create a new return request using our easy online returns system. If you are unsure if you checked out as a guest or a member, please check your order confirmation email.

If you purchased your item/s while signed in as a member (you have a username and password)

REQUEST AS MEMBER

If you purchased your item/s using our guest checkout option (you do not have a username or password)

REQUEST AS GUEST

What are my options when I return an Item bought from the Website?

KingGee provides you with three return options for faulty or incorrectly delivered goods, for deliveries within Australia where our change of mind policy applies.

These are:

  • Exchange or replacement (for customers with a KingGee account)
  • Credit to your KingGee account (for customers with a KingGee account)
  • Full refund to your original method of payment, e.g. credit card, PayPal (for all customers)

If you paid for your order without registering for a KingGee account, the value of the goods returned will be refunded to your credit card or paypal account. If you require a replacement item, please visit our online store and place another order or contact our Customer Service team. If the item you are replacing was purchased at a discount, you may be required to register an account in order to receive the same discount on your replacement order.

How long will it take to get a refund?

Once your goods have been received by KingGee, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalize the transaction.

What will happen if I return an item purchased with a gift voucher?

If you have decided that you would like a refund on garments that were purchased using a Gift Voucher, all monies refunded will be credited to the original Gift Voucher only.

Who gets the refund if I return a gift?

The refund on returned goods that were given as a gift will be credited to the original card or account used for the purchase.

How do I contact the customer service team?

The Customer Service team operates on Monday to Friday (excluding National public holidays) from 8.00am until 16.30pm

Please contact us via email at onlinestore@kinggee.co.nz.