Our delivery times may be impacted due to the ongoing Covid-19 restrictions. Please allow an additional 4-6 days from the original dates provided to you. We are doing everything we can to mitigate these delays, including using alternative carriers where we can and adding extra shifts at our warehouse.
For information on your order and shipping status, please log in to your account or refer to the order confirmation email you would’ve received from us. If you have any questions, please contact our Customer Service team at firstname.lastname@example.org.
Thank you for understanding and patience during these difficult times.
1) Standard Shipping
We offer standard shipping via Australia Post at a flat-rate of $10 for all orders under $99, and free standard shipping for all orders over $99. We use Australia Post eParcel to get your items to you, so you’ll normally only have to wait 2 to 5 working days once your order has left our warehouse. Note that delivery times vary based on your location and due to the current Covid-19 impacts, your orders may take longer to arrive. You can check Australia Post's website for more information: https://auspost.com.au/service-updates/domestic-delivery-times. If you have made your purchase as a registered member you may track your order via a link through your account.
Q: What happens after I place my order on kinggee.com/au?
A: Your order is immediately sent to our warehouse for picking. It is usually picked and scheduled for shipping within 1 business day. As soon as your order has left our warehouse, we’ll send you a shipping notification email to keep you in the loop. The email will contain your tracking number so you can track the progress of your order through the Australia Post website.
Don’t stress if it doesn’t work immediately - it often takes up to 4 hours for it to be searchable in the system.
Q: Can I order online and pick-up in-store?
A: No, all orders placed online are shipped direct from our warehouse for a faster service.
Q: Do you deliver outside of Australia / New Zealand?
Not at this stage. For international enquiries, please contact our customer service team email@example.com.