Frequently Asked Questions

We deliver to Australia.

We offer flat rate shipping of $9 Australia-wide and free delivery for all orders over $99. Our Standard Shipping option delivers within 3 - 10 days depending on your location. If you have made your purchase as a registered member you may track your order via a link through your account.

You can contact us by sending an enquiry through our Contact Us page to speak to our friendly Customer Service Team.

You can call use our Store Locator to find your nearest store

You can view our fitting guide by clicking here

Please note that we are unable to perform repairs and can only replace for current styles. Items with excessive wear and tear, material breakdown from extended time and/or use, or improper care will not be considered for a replacement.

Thank you for your interest in KingGee. As a Wesfarmers Industrial & Safety business, KingGee is always looking for qualified individuals. To find out more about career opportunities, please visit the Careers section of the WIS website where you will be able to view all WIS job postings.

We strive to accurately represent the products featured on our site, but the actual colour and texture cannot always be conveyed properly with digital photography. Lighting and different monitor settings can also have an impact on how the colour appears.

KingGee goods purchased from retail stores need to be returned to the store from which those goods were purchased.

If you have purchased your KingGee product from a Retailer, you need to return to Retailer from which you purchased your shoes from. If you have purchased online at www.KingGee.com.au, please view our Returns page.

1. For exchanges of size or colour - We will offer you a refund or we can provide an exchange.
2. For returns due to a complete change of mind - We will offer you a refund.
3. If your product is or becomes faulty - The goods will be assessed by the Customer Service team and if deemed faulty we will offer you a refund of the purchase price, a store credit or replacement if the product is still available. 

Once your goods have been received by KingGee, please allow up to 10 working days for your refund to be processed back to your account.

If any product purchased with a Gift Card is returned for an exchange or refund, any money refunded will be automatically credited to the original Gift Card.

The refund will be credited to the original card or account used to purchase the gift.

We accept payment via VISA, MasterCard and American Express Credit Cards. We also accept KingGee eGift Cards and payments made your PayPal account.

We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times.

Yes - all prices are displayed in Australian Dollars, including GST.

Gift cards can be purchased from the Gift Cards page. The gift card will be added to your shopping cart and paid for at the checkout as per a normal purchase.

The KingGee electronic gift card cannot be used for purchases in-store, but may only be redeemed online at KingGee.com.au

You enter the Gift Card Voucher Code, sent to you via email, in the payment section in the checkout. If you have a KingGee account you may also redeem the gift card to create store credit.

No. If your purchase amount is less than the value of the gift card you can use the balance for a purchase at a later date. If your purchase is more than the value on the Gift card you can use any other acceptable payment to make up the full amount.

Yes. The normal KingGee return policy applies to any product purchased with a gift card. Keep in mind that the refund will be credited to the account used to purchase the gift card.

You can check the balance of your gift card under Store Credit in My Account or simply click here. To check your balance online you will need an account and your gift card voucher code.

The gift card is valid for 36 (thirty six) months from date of issue. The expiry date of your card can be checked in your account, here.