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This policy applies to products purchased from the website kinggee.com/au
Returns accepted for change of mind on goods purchased online within 30 days from date of invoice or at any time if goods are deemed faulty.
In order to return or exchange goods products must be in the same condition as originally received and include swing tags/labels.
KingGee takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. In all instances where the product may be faulty, please email our Customer Service team a picture of the fault at email@example.com who will advise and assist with the returns process. KingGee will ensure all costs associated with returned goods, including delivery, is at no expense to you.
You can create a new return request using our easy online returns system. If you are unsure if you checked out as a guest or a member, please check your order confirmation email.
If you purchased your item/s while signed in as a member (you have a username and password)
If you purchased your item/s using our guest checkout option (you do not have a username or password)
KingGee provides you with three return options for faulty or incorrectly delivered goods, for deliveries within Australia where our change of mind policy applies.
If you paid for your order without registering for a KingGee account, the value of the goods returned will be refunded to your credit card or paypal account. If you require a replacement item, please visit our online store and place another order or contact our Customer Service team. If the item you are replacing was purchased at a discount, you may be required to register an account in order to receive the same discount on your replacement order.
Once your goods have been received by KingGee, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalize the transaction.
If you have decided that you would like a refund on garments that were purchased using a Gift Voucher, all monies refunded will be credited to the original Gift Voucher only.
The refund on returned goods that were given as a gift will be credited to the original card or account used for the purchase.
The Customer Service team operates on Monday to Friday (excluding National public holidays) from 8.30am until 17:00pm (Australian Eastern Standard/Daylight Savings Time).
Please contact us via email at firstname.lastname@example.org
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